Effective date: June 29, 2021
These Shipping, Refund, Return and Exchange Policies describes Our policies and procedures on shipping, returns, refunds and exchanges of products purchased through Rambling Merchant.
Shipping Policy
Due to our business model of working directly with craftsmen, artisans, and studios, processing and shipping times, and shipping rates vary by supplier. Please refer to supplier info below for more details. If you have further questions, please contact us with your concerns via our contact page.
Please note that processing and shipping times may take longer than noted below due to COVID-19 disrupting global logistics.
With a Rambling Merchant working on the ground in Japan, we work to provide the fastest processing and shipping times possible.
Shipping Costs
Shipping costs vary to each craftsman we work with. Total shopping costs are calculated in the cart and price shown is the total shipping price for the entire order. Please see the shipping cost below that are specific to each craftsman.
Inokura Leather
As all products are customized and hand-made, processing time will generally take 3 to 4 days. Larger order may take longer to complete.
We will update you as soon as your craft leather product is completed and about to ship.
Shipping from Japan to your location may take 3 weeks from when you place your order. We will provide you with tracking information as soon as your order has shipped.
All Inokura Leather orders are shipped from Japan via Yamato Express with a flat rate of $20.00.
IORI
IORI products are shipped by Express Mail Services (EMS) and will reach most destinations worldwide within 4 days.
Please note that some countries may take longer than others, and we can not control if your order gets held in customs.
If a country is not served by EMS, IORI will make arrangements with another courier to deliver your order.
Shipping rates are based on weight and shipping region. Shipping fees are calculated in the cart during checkout and may change if you update your shipping address.
Refund, Return, and Exchange Policy
Due to our business model of working directly with craftsmen and studios abroad, refunds, returns, and exchanges vary by supplier. Please refer to supplier info or product info for more details. If you have further questions, please contact us with your concerns via our contact page.
Inokura Leather
Inokura Leather offers a 30-Day Guarantee. If you have any issues with your order within the first 30 days after it arrives, please let us know and we will make it right by sending you a new product or providing a refund. Please contact us with your order information and any additional details should you need any after-sales support with your Inokura craft leather products.
IORI
IORI offers a 30-Day Guarantee. If you have any issues with your order within the first 30 days after it arrives, please let us know and we will make it right by a return or exchange. Please contact us with your order information including the original invoice. Refunds and exchanges will be processed once the return item has been received. Please note that the customer is responsible for all return-shipping fees. Returned items must be in unused condition.
